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Question & Answer

Below are the questions that common asked by the customer:

    1. What are the procedures to make an order?
      • The summary steps are as below:
      • Step 1: Enter your Queries into the search box on your right hand side
      • Step 2: Add the toner cartridge to your shopping cart.
      • Step 3: Login / Create your account
      • Step 4: Make payment via Bank In, Credit Card, Maybank2u, CIMBClicks and etc.  
      • For more information about the procedures, you may visit this link https://www.appletoner.com.my/how-to-order
    2. What is compatible toner?
      • Our product is brand new compatible toner which is not recycle toner like re-fill or re-make. Our toner has high printing quality which is similar to original
    3. How about the warranty of the toner?
      • We provided 365 days warranty and also exchange another new toner with you if there is any problem occurred.
    4. What are the differences between original and compatible toner?
      • Original toner was manufactured by their own factory such as HP, Canon, Samsung & etc whereas compatible toner is manufactured by the third party, everything is new even the chip and the cartridge. Our product is brand new compatible toner. Not recycle toner like re-fill or re-make. Our toner has high printing quality which is similar to original.
    5. If I make payment today, when can I get the toner?
      • If you make order and payment before 3pm, we can post out today by using Gdex and you can get it tomorrow.
    6. How about the payment option? Is there any hidden cost incurred?
      • We have several payment options such as cash/cheque deposit & online payment (CIMB clicks. Maybank2u, PayPal & etc). All the methods are without any hidden cost.
    7. How about the packaging?
      • The packaging is under our company brand name “APPLE TONER”.
    8. Do your company collect back the empty/used toner?
      • Sorry to inform you that, our company does not collect the empty/used toner back as our product is brand new compatible toner which is not recycle toner like re-fill or re-make. Our toner has high printing quality which is similar to original.